Analysis of Ride-Hailing Passenger Satisfaction and Life Satisfaction Based on a MIMIC Model

Well-being enhancement is an essential goal of urban transportation. As emerging and popular mode transportation, the impact ride-hailing service on people’s well-being has not been well examined, especially in developing countries. In order to study influencing factors passenger satisfaction relationship between subjective well-being, a conceptual framework relationships passengers’ characteristics, quality (service perception, operation service, external influence, safety perception), satisfaction, life developed verified with data collected Dalian city, China. A comparative analysis express hitch conducted by multiple indicators causes model. The result shows that have significantly positive effects both hitch, but they play diverse roles. Passenger positively differently affects their respective consideration individual heterogeneity terms socio-economic characteristics. These findings complement interaction mechanism quality, field ride-hailing; provide critical insights for platforms policymakers satisfy diversified travel needs improvement public.